- How often do you run coupons?
- Where can I get a coupon?
- From where do you get your merchandise?
- How often do you receive merchandise in your stores?
- Does each store carry the same merchandise?
- Is there any way to check to see if you have an item in stock?
- I’ve seen an item in your store that I wanted to buy, but I couldn’t purchase it at that time. When I returned it was gone. Will you get another?
- I sometimes see boxed sets that are missing pieces. Why do you sell incomplete sets?
- If I purchase a large item that will not fit in my vehicle, can I return and pick it up at a later time?
- Can you help me load a large item into my vehicle?
- What is GTM’s refund policy?
- What credit cards do you take?
- Who do I talk to if I have an issue?
- What is your in-store return policy?
When you submit personally identifiable information, the information you provide may be used by GTM Stores to create and deliver to you our newsletters, surveys, or other communications containing product information. If you later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that GTM Stores offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. GTM Stores takes great pride in having you as a customer and we will ensure your privacy as a customer. GTM Stores does not sell or exchange names or any other information about our customers with third parties.
Q: Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Q: Service Providers
Q: Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
Q: Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
Q: Cookies, IP Addresses, Pixel Tags, and Tracking Technology
We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
gtmstores.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. We keep all information confidential.
Q: Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees, and partners.
Q: Notification of Policy Changes
Q: Contacting Us
We welcome your comments and questions about privacy. Please send an email to email@example.com.
Q: How often do you run coupons?
We have new coupons starting every Wednesday on our website and we also have exclusive coupons available to our email subscribers, GTM Rewards members, and social media followers on Instagram & Facebook. We often have bonus coupons when we have weekend special sales. These special promotions are in addition to our weekly coupons, are valid only for a short time, and often offer our highest discounts.
Q: Where can I get a coupon?
Just click on the “Online Coupon” link and print. We encourage you to bring a coupon with you as we do not have them available at the stores. You may also present your coupon on your mobile device. However, device sharing is not allowed.
Q: Where do you get your merchandise from?
We receive merchandise from various sources including Big Box Retailers from all over the United States.
Q: How often do you receive new merchandise in your stores?
Our Stores receive multiple deliveries of merchandise five days a week. There is new merchandise being stocked daily.
Q: Does each store carry the same merchandise?
No, due to the variety of merchandise that is received at our Distribution Center, it is impossible to ensure that all stores will carry the same merchandise at all times. We encourage you to visit all of our stores to take full advantage of the great deals GTM has to offer.
Q: Is there any way to check to see if you have an item in stock?
Yes, customers are welcome to call our stores to do an item check. However, please note that we don’t hold items; all merchandise is sold first come, first served.
Q: I’ve seen an item in your store that I wanted to buy, but I couldn’t purchase it at that time. When I returned it was gone. Will you get another?
Some of the items you will see in our stores are one-of-a-kind items that we may never receive again. If you see something in our stores that you would like to own, we encourage you to purchase it at that time. Merchandise sells quickly at GTM, and there’s no guarantee that when you return that the item will be there.
Q: I sometimes see boxed sets that are missing pieces. Why do you sell incomplete sets?
We feel that many of these items still have great value to our customers, even as an incomplete set. Usually, this merchandise will be marked down to account for the missing pieces.
Q: If I purchase a large item that will not fit in my vehicle, can I come back and pick it up later?
GTM will hold a purchased item for a maximum of 72 hours. For Special Sale weekends, the hold time is 3 hours.
Q: Can you help me load a large item into my vehicle?
We can help load a large item onto your vehicle if staffing permits, but because of liability issues, we cannot tie down merchandise on a vehicle or load merchandise that may cause damage to the vehicle.
Q: What is GTM’s refund policy?
Our complete refund policy can be found on the Customer Service link located at the bottom of this page and at each store location. We encourage you to stop by the Customer Service Desk at the front of the store before you make your purchase if you have any questions about this policy.
Q: Who do I talk to if I have an issue?
You can call or stop by one of our stores and ask for the Store Manager or an Assistant Manager and they will be happy to assist you.
Lemon Grove: 619-460-2990
Chula Vista: 619-483-3473
Merchandise Return Policy
Q: What is your in-store return policy?
IF YOU HAVE ANY QUESTIONS, PLEASE ASK TO SPEAK TO A MANAGER BEFORE YOU MAKE YOUR PURCHASE.
Dear GTM Shoppers, We appreciate your shopping with GTM. In order to control costs and bring you continued opportunities for value, our Return of Merchandise Policy is as follows:
All returns of merchandise purchased at GTM Stores must be accompanied by a valid, original receipt dated no longer than 30 days between the purchase date and the return date. Only the actual purchase price subject to verification will be refunded. Merchandise must be returned in the “as sold” condition, with all parts, packaging, boxes, and tags included.
Additionally, merchandise purchased at GTM stores by credit card may only be credited back to the account the purchase was originally made with. Actual purchase price, subject to verification, will be credited.
Video games, CDs, and DVDs may be returned unopened for verified purchase price subject to all other conditions of GTM’s Return of Merchandise Policy. Open Videos, CDs, DVDs, and Software accompanied by an original valid receipt may be exchanged for same titles if available.
Clothing and Shoes purchased at GTM Stores require original valid receipts and must be presented in “as sold” condition.
Swimwear and undergarments of any kind are not returnable or exchangeable. GTM does not offer store credits. GTM management may, at its sole discretion, allow on an exception basis exchange of merchandise at prior sale prices if the purchase price is not verifiable.
Any merchandise sold in “As-Is” condition with “No Return” noted on the receipt is not returnable. Soiled and damaged product is not returnable. Requests for returns require that customer information such as name and phone number be provided. Picture identification will be required.
Online purchases may not be returned or exchanged in-store. All transactions must take place on the platform where the item was purchased (eBay, etc…). All items sold online are as-is and only qualify for a return if in original, as-sold condition.
Click here for locations and hours for all GTM Stores.