FAQ’s


Privacy

Q: Communications

When you submit personally identifiable information, the information you provide may be used by GTM Stores to create and deliver to you our newsletters, surveys or other communications containing product information. If you later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that GTM Stores offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. GTM Stores takes great pride in having you as a customer and we will ensure your privacy as a customer. GTM Stores does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

gtmstores.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Notification of Policy Changes

GTM Stores reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to debra@gtmstores.com.


FAQ

Q: How often do you run coupons?

We have a new coupon starting every Wednesday on our website. Coupon items will vary from week to week.

Q: Where can I get a coupon?

Just click on the “Online Coupon” link and print. We encourage you to bring a coupon with you as we do not have them available at the stores. You may present your coupon on your mobile device. However, device sharing is not allowed.

Q: Where do you get your Merchandise from?

We receive merchandise from various sources including Big Box Retailers and Direct Vendors all over the United States.

Q: How often do you receive merchandise in your stores?

Our Stores receive multiple deliveries of merchandise 5 days a week. There is new merchandise being stocked daily.

Q: Does each store carry the same merchandise?

No, due to the variety of merchandise that is received at our Distribution Center, it is impossible to ensure that both stores will carry the same merchandise at all times. We encourage you to visit both stores to take full advantage of the great deals GTM has to offer.

Q: Is there any way to check to see if you have an item in stock?

Yes, Customers are welcome to call our stores to do an item check.

Q: I’ve seen an item in your store that I wanted to buy, but couldn’t purchase it at that time. When I returned it was gone. Will you get another?

Some of the items you will see in our stores are one of a kind items that we may never receive again. If you see something in our stores that you would like to own, we encourage you to purchase it at that time. Merchandise sells quickly at GTM and there’s no guarantee that when you return, the item will still be there.

Q: I sometimes see boxed sets that are missing pieces. Why do you sell incomplete sets?

We feel that many of these items still have great value to our customers, even as an incomplete set. Usually this merchandise will be marked down to account for the missing pieces.

Q: If I purchase a large item that will not fit in my vehicle, can I come back and pick it up at a later time?

GTM will hold a purchased item for a maximum of 72 hours. Special Sale weekends the hold time is only 3 hours.

Q: Can you help me load a large item into my vehicle?

We can help load a large item onto your vehicle if staffing permits, but because of liability issues we cannot tie down merchandise on a vehicle or load merchandise that may cause damage to the vehicle.

Q: What is GTM’s refund Policy?

Our complete refund policy can be found on the Customer Service link located at the bottom of this page and at each store location. We encourage you to stop by the Customer Service Desk at the front of the store before you make your purchase if you have any questions about this policy.

Q: What credit cards do you take?

In-Store: We accept Visa, Master Card and Discover Card and American Express.

Q: Who do I talk to if I have an issue?

You can call or stop by one of our stores and ask for the Store Manager or an Assistant Manager and they will be happy to assist you.

Santee Location: 619-449-4953

Lemon Grove Location: 619-460-2990


In-Store Returns

Q: What is your in-store return policy?

IF YOU HAVE ANY QUESTIONS, PLEASE ASK TO SPEAK TO A MANAGER BEFORE YOU MAKE YOUR PURCHASE.

Dear GTM Shoppers, We appreciate your shopping with GTM. In order to control costs and bring you continued opportunities for value, our Return of Merchandise Policy is as follows: All returns of merchandise purchased at GTM Stores must be accompanied by a valid, original receipt dated no longer than 30 days between the purchase date and the return date. Only the actual purchase price subject to verification will be refunded. Merchandise must be returned in the “as sold” condition, with all parts, packaging, boxes, and tags included.

Additionally, merchandise purchased at GTM stores by credit card may only be credited back to the account the purchase was originally made with. Actual purchase price, subject to verification, will be credited.

Video games, CD’S, & DVD’s may be returned unopened for verified purchase price subject to all other conditions of GTM’s Return of Merchandise Policy. Open Videos, CD’s, DVD’s and Software accompanied by original valid receipts may be exchanged for same titles if available.

Clothing and Shoes purchased at GTM Stores require original valid receipts and must be presented in “as sold” condition.

***Swimwear and undergarments of any kind are not returnable or exchangeable. GTM does not offer store credits. GTM management may, at its sole discretion, allow on an exception basis exchange of merchandise at prior sale prices if purchase price is not verifiable.

Any merchandise sold in “As Is” condition with “No Return” noted on the receipt is not returnable. Soiled and damaged product is not returnable. Requests for return requires that customer information such as name and a phone number be provided. Picture identification will be required.

Click Here for locations and hours for both GTM Stores.

Thank You!