Shipping

Shipping Terms & Conditions

All orders placed prior to 11am PST Monday-Friday will be processed same day. Orders placed after 11am PST Monday-Friday will be processed the following day. Orders placed after 11am on Friday and all orders placed Saturday through Sunday will be processed the following Monday. (Excluding Holidays).

Our online department is available Monday thru Friday from 6a.m to 2:30pm and inquiries after this time will be acknowledged next business day.

How will you ship my order?

We generally ship through UPS. GTM Stores reserves the option to choose the best carrier available at the time of shipment. If USPS is used your invoice would reflect these changes. The estimated charges you view when checking out may be adjusted when we process your order, as we can sometimes ship for a lower amount than originally estimated.If you prefer a specific carrier please select the preferred method upon check out.

When we have a "FREE SHIPPING" promotion: We reserve the right to use the most economical method available to ensure your package arrives in a timely manner. 

***"FREE SHIPPING" does not apply to Canada, Puerto Rico, Hawaii, Alaska or International orders.  If you choose to select another method beyond standard shipping, such as: UPS 3 day select, Priority Mail international, your invoice will reflect these charges. E-mail notification will be sent to you regarding any changes in shipping calculations.

***Note: If Ihe cubic size of a package exceeds 5,184 or larger, dimensional weight charges may be adjusted.  This will not be determined until we process your order. E-mail notification will be sent to you regarding any changes in shipping calculations.

***Note: If 3 Day Select is selected as a shipping method, dimensional weight will apply. This will not be determined until we process your order.  E-mail notification will be sent to you regarding any changes in shipping calculations.

When will my Will Call/Store Pick-Up Order be available at the Santee or Lemon Grove location?

Orders placed prior to 10 am Monday- Friday will be processed and available at the specified store usually same business day.  Orders placed after 10am on Friday and all orders placed Saturday through Sunday will be processed the following Monday. (Excluding Holidays), and will be available for pick-up the next business day. You will receive a notification via e-mail on your invoice that will specify when it will be available.  You may also contact the store of delivery to asure it has arrived.

Santee: 619-449-4953     Lemon Grove: 619-460-2990

Shipping outside the United States

We ship UPS. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to your purchase.  When we have a "Free Shipping" promotion, this will not apply to international orders.  We will e-mail you if necessary with an estimate of your shipping charges before completing your order. We do not mark merchandise values below value or mark items as “gifts” – U.S. and International Governments regulations prohibit such behavior.

Shipping to a P.O. Box

We ship via UPS to a physical address in the lower 48 states. If we are shipping to you in Canada, Puerto Rico or Hawaii we use the US Postal Service, therefore, a PO Box in this circumstance is fine or a physical address that receives mail. For UPS requirements, please visit their web site at www.ups.com.

Track packages

You will find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS web site.

If your package has been shipped via USPS you will find the tracking number in the e-mail we sent you confirming your order has been shipped.  Use that number at www.usps.com to check the status of your order online.  It may take 24 hours before tracking information appears on the USPS website.

If your order appears late please keep in mind:

Credit card approval must be received prior to processing.

Expedited delivery only occurs on business days (Mondays through Fridays, excluding holidays).

Order Status

You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status. This service is only available to customers who created an account prior to finalizing their order.

Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. 

The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 - 48 hours following authorization of your credit card and verification of your information. An exception would be if you place your order late on Friday or over the weekend. The following business day to process would be Monday. (Excluding Holidays)

If for some reason you do not receive this notification, please view your junk mail folder if your still unable to find this notification, please contact us and we will make sure one is sent to you.

Shipping Charges

Your shipping charges will appear in the box marked "shipping" at checkout for your convenience. Your rate is calculated based on weight and the delivery location. All expedited shipping rates are also calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. When your order is ready to ship, it generally takes 5-10 business days for delivery, unless close to a major holiday. Regarding UPS no weekend or holiday delivery is available. Oversized and overweight packages may incur additional charges and service restrictions.

***Note: If the cubic size of a package exceeds 5,184 or larger, dimensional weight charges may be adjusted.  This cannot be determined until we process your order. Your invoice notification will reflect any changes in shipping calculations.

Free shipping does not apply to Expedited shipping, Canada, Puerto Rico,  Hawaii or Alaska and International Shipping.

Thank You!

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