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Ordering

NOTE: In-Store items ONLY available at our retail locations.
Online prices ONLY available online and NOT at our retail locations.

  1. Account access problems
  2. Placing an order
  3. Canceling my order
  4. Security

Q: Account access problems

Recently we’ve upgraded our website. Please register to enjoy the new GTMStores.com. If you have problems accessing your account please Contact Us and explain the problem in detail.

Click here for online product inquiries

Q: Placing an order

Ordering online with GTMStoresOnline.com is as easy as 1, 2, 3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy. If by chance you experience an item that you cannot "add to cart" more than likely the item is temporarily out of stock.

If there are applicable "coupon codes" please enter them at time of checkout, GTM will not apply these codes to your order.

* NOTE: GTM weekly store coupons are not accepted for online purchases.

* GTM gift cards are not accepted as payment for online orders.

* GTM gift cards are excluded from any discount promotions & coupon codes. GTM reserves the right to adjust online purchases of GTM gift cards; in cases where coupon codes were applied adjustments will be made at time of order completion.

If “Free” shipping is noted in our ad, it applies only if the order is of the required subtotal.

Question regarding Online orders you may also call for assistance. We are available Monday- Friday 6am- 2:30pm. 619-596-7486 ext.111

Q: Canceling my order

After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service Representative. Please note that most orders process quickly and can enter the shipping process within minutes.

Sales tax

GTMStores.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California. All of our items are shipped from El Cajon, California. All items shipped from here are subject to a sales tax rate of 9.00%.

Q: Security

Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Thank You!


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safe & secure ONLINE shopping

  • Visa
  • Mastercard
  • Discover
  • Paypal
Accept Credit Cards
Secure Using WSM Comodo
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