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Online Return Policy

  1. What is your online return policy?

Q: What is your online return policy?

Return Instructions

If for any reason you are not happy with your purchase after receiving your item, you have these options with GTMStoresOnline purchases; Returns can be made at one of our locations (Lemon Grove or Santee) within 15 days of invoice date or mailed to the address below with required documentation (see below). Click Here for locations and hours for both GTM Stores. GTMStoresOnline purchases must be returned “as purchased” and contain all the original packaging and accessories. We will not complete a refund of a GTMStoresOnline purchase without a valid GTMStoresOnline Invoice that states "Order Status: Complete". The GTMStoresOnline Invoice will be shipped with your item(s). Only the price of the merchandise will be returned. All shipping fees are the responsibility of the buyer. If you wish to return in-store you can find directions on our website. Click Here for online-product inquiries.

If you wish to return by mail: A request with reason for return should be submitted to the Online Department, returns@gtmstores.com within 7 days of receipt of merchandise. When the approval for return has been approved, you may ship item (s) back to us. As soon as the item (s) have been returned to us, we will proceed with a refund. You will be asked to also place a copy of your invoice in your return package and include or forward a tracking number for the returning package.

After 30 Days all sales are final.

All swimware & undergarments are non-returnable/ non-refundable. (This includes men's swim trunks with an inner liner) Please keep this in mind if selecting items like this.

Items purchased from our AS-IS category:

Items listed AS-IS in any of the following conditions: new, used, pre-owned, worn, scratched, dented, incomplete, missing manuals or instructions etc. are not eligible for refunds, exchanges or credit. Please read all details of these listings thoroughly. All sales are FINAL.

Return Address is:

GTM Discount General Stores

2025 Gillespie Way 108

El Cajon, CA 92020

Attention: Online Department

Here are the basic steps for processing your return:

Please refer to your Invoice for return address.

Make a copy of your invoice and include it with the return. Please give us a Return Reason.

We cannot accept C.O.D. deliveries.

Insure package for proper protection.

For your protection, when returning an item, we recommend that you use UPS Ground for your return or USPS with a tracking number.

You can expect a refund within 10 days of our receiving your returned product.

* Please note: If there is extensive damage to an item upon delivery, call a Customer Service representative at 619-596-7486 x111

All Returns will only be credited back to the credit card used in the original transaction. If any questions about returning merchandise please call 619-596-7486 x111

You will be refunded the shipping cost only if the merchandise has arrived broken, incomplete, etc.

If there is an error on our part regarding your order please contact us. Thank You!


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