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In-Store Returns

  1. What is your in-store return policy?

Q: What is your in-store return policy?

IF YOU HAVE ANY QUESTIONS, PLEASE ASK TO SPEAK TO A MANAGER BEFORE YOU MAKE YOUR PURCHASE.

Dear GTM Shoppers, We appreciate your shopping with GTM. In order to control costs and bring you continued opportunities for value; our Return of Merchandise Policy is as follows: All returns of merchandise purchased at GTM Stores must be accompanied by a valid, original receipt dated no longer than 30 days between the purchase date and the return date. Only the actual purchase price subject to verification will be refunded. Merchandise must be returned in the "as sold" condition, with all parts, packaging, boxes, and tags included.

Additionally Merchandise purchased at GTM stores by credit card may only be credited back to the account the purchase was originally made with. Actual purchase price, subject to verification will be credited.

Video games, CD'S, DVD's may be returned unopened for verified purchase price subject to all other conditions of GTM's Return of Merchandise Policy. Open Videos, CD's, DVD's and Software accompanied by original valid receipts may be exchanged for same titles if available.

Clothing and Shoes purchased at GTM Stores require original valid receipts and must be presented in "as sold" condition.

***Swimwear and undergarments of any kind are not returnable or exchangeable.

GTM Does Not Offer Store Credits GTM management may, at its sole discretion, allow on an exception basis exchange of merchandise at prior sale prices if purchase price is not verifiable.

Any merchandise sold in "As Is" condition with "No Return" noted on the receipt is not returnable. Soiled and damaged product is not returnable. Requests for return requires that customer information such as name and a phone number provided. Picture identification will be required.

Click Here for locations and hours for both GTM Stores.

Thank You!


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