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GTM Stores FAQ's

  1. Privacy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  2. FAQ
    1. How often do you run coupons?
    2. Where can I get a coupon?
    3. Where do you get your Merchandise from?
    4. How often do you receive merchandise in your stores?
    5. Does each store carry the same merchandise?
    6. Is there any way to check to see if you have an item in stock?
    7. I've seen an item in your store that I wanted to buy, but couldn't purchase it at that time. When I returned it was gone. Will you get another?
    8. I sometimes see boxed sets that are missing pieces. Why do you sell incomplete sets?
    9. If I purchase a large item that will not fit in my vehicle, can I come back and pick it up at a later time?
    10. Can you help me load a large item into my vehicle?
    11. What is GTM's refund Policy?
    12. What credit cards do you take?
    13. Who do I talk to if I have an issue?
  3. Shipping & Returns
  4. In-Store Returns
    1. What is your in-store return policy?
  5. Online Return Policy
    1. What is your online return policy?
  6. Shipping
    1. Shipping Terms & Conditions
    2. How will you ship my order?
    3. Shipping Charges & Handling
    4. Shipping outside the United States
    5. Shipping to a P.O. Box
    6. Track packages
    7. When will my Will Call/Store Pick-Up Order be available at the Santee or Lemon Grove location?
    8. Order Status
  7. Ordering
    1. Account access problems
    2. Placing an order
    3. Canceling my order
    4. Security

Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by GTM Stores to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a GTM Stores brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from GTM Stores, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that GTM Stores offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. GTM Stores takes great pride in having you as a customer and we will ensure your privacy as a customer. GTM Stores does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

GTM Stores seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

GTM Stores reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at GTM Stores, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@gtmstores.com.

We are confident that your visit to GTM Stores is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (619) 596-7486 Ext.106.


FAQ

Q: How often do you run coupons?

We have a new coupon starting every Wednesday on our website. Coupon items will vary from week to week.

Q: Where can I get a coupon?

Just click on the "Online Coupon" link and print. We encourage you to bring a coupon with you as we do not have them available at the stores.

Q: Where do you get your Merchandise from?

We receive merchandise from various sources including Big Box Retailers and Direct Vendors all over the United States.

Q: How often do you receive merchandise in your stores?

Our Stores receive multiple deliveries of merchandise 5 days a week. There is new merchandise being stocked daily.

Q: Does each store carry the same merchandise?

No, due to the variety of merchandise that is received at our Distribution Center, it is impossible to ensure that both stores will carry the same merchandise at all times. We encourage you to visit both stores to take full advantage of the great deals GTM has to offer.

Q: Is there any way to check to see if you have an item in stock?

Yes, Customers are welcome to call our stores to do an item check.

Q: I've seen an item in your store that I wanted to buy, but couldn't purchase it at that time. When I returned it was gone. Will you get another?

Some of the items you will see in our stores are one of a kind items that we may never receive again. If you see something in our stores that you would like to own, we encourage you to purchase it at that time. Merchandise sells quickly at GTM and there's no guarantee that when you return, the item will still be there.

Q: I sometimes see boxed sets that are missing pieces. Why do you sell incomplete sets?

We feel that many of these items still have great value to our customers, even as an incomplete set. Usually this merchandise will be marked down to account for the missing pieces.

Q: If I purchase a large item that will not fit in my vehicle, can I come back and pick it up at a later time?

GTM will hold a purchased item for a maximum of 72 hours. Parking Lot Sale weekends the hold time is only 3 hours.

Q: Can you help me load a large item into my vehicle?

We can help load a large item onto your vehicle if staffing permits, but because of liability issues we cannot tie down merchandise on a vehicle or load merchandise that my cause damage to the vehicle.

Q: What is GTM's refund Policy?

Our complete refund policy can be found on the Customer Service link located at the bottom of this page and at each store location. We encourage you to stop by the Customer Service Desk at the front of the store before you make your purchase if you have any questions about this policy.

Q: What credit cards do you take?

In-Store: We accept Visa, Master Card and Discover Card

Online: We accept Visa, Master Card, Discover and American Express

Q: Who do I talk to if I have an issue?

You can call or stop by one of our stores and ask for the Store Manager or an Assistant Manager and they will be happy to assist you.

Santee Location: 619-449-4953

Lemon Grove Location: 619-460-2990


In-Store Returns

Q: What is your in-store return policy?

IF YOU HAVE ANY QUESTIONS, PLEASE ASK TO SPEAK TO A MANAGER BEFORE YOU MAKE YOUR PURCHASE.

Dear GTM Shoppers, We appreciate your shopping with GTM. In order to control costs and bring you continued opportunities for value; our Return of Merchandise Policy is as follows: All returns of merchandise purchased at GTM Stores must be accompanied by a valid, original receipt dated no longer than 30 days between the purchase date and the return date. Only the actual purchase price subject to verification will be refunded. Merchandise must be returned in the "as sold" condition, with all parts, packaging, boxes, and tags included.

Additionally Merchandise purchased at GTM stores by credit card may only be credited back to the account the purchase was originally made with. Actual purchase price, subject to verification will be credited.

Video games, CD'S, DVD's may be returned unopened for verified purchase price subject to all other conditions of GTM's Return of Merchandise Policy. Open Videos, CD's, DVD's and Software accompanied by original valid receipts may be exchanged for same titles if available.

Clothing and Shoes purchased at GTM Stores require original valid receipts and must be presented in "as sold" condition.

***Swimwear and undergarments of any kind are not returnable or exchangeable.

GTM Does Not Offer Store Credits GTM management may, at its sole discretion, allow on an exception basis exchange of merchandise at prior sale prices if purchase price is not verifiable.

Any merchandise sold in "As Is" condition with "No Return" noted on the receipt is not returnable. Soiled and damaged product is not returnable. Requests for return requires that customer information such as name and a phone number provided. Picture identification will be required.

Click Here for locations and hours for both GTM Stores.

Thank You!


Online Return Policy

Q: What is your online return policy?

Return Instructions

If for any reason you are not happy with your purchase after receiving your item, you have these options with GTMStoresOnline purchases; Returns can be made at one of our locations (Lemon Grove or Santee) within 15 days of invoice date or mailed to the address below with required documentation (see below). Click Here for locations and hours for both GTM Stores. GTMStoresOnline purchases must be returned “as purchased” and contain all the original packaging and accessories. We will not complete a refund of a GTMStoresOnline purchase without a valid GTMStoresOnline Invoice that states "Order Status: Complete". The GTMStoresOnline Invoice will be shipped with your item(s). Only the price of the merchandise will be returned. All shipping fees are the responsibility of the buyer. If you wish to return in-store you can find directions on our website. Click Here for online-product inquiries.

If you wish to return by mail: A request with reason for return should be submitted to the Online Department, returns@gtmstores.com within 7 days of receipt of merchandise. When the approval for return has been approved, you may ship item (s) back to us. As soon as the item (s) have been returned to us, we will proceed with a refund. You will be asked to also place a copy of your invoice in your return package and include or forward a tracking number for the returning package.

After 30 Days all sales are final.

All swimware & undergarments are non-returnable/ non-refundable. (This includes men's swim trunks with an inner liner) Please keep this in mind if selecting items like this.

Items purchased from our AS-IS category:

Items listed AS-IS in any of the following conditions: new, used, pre-owned, worn, scratched, dented, incomplete, missing manuals or instructions etc. are not eligible for refunds, exchanges or credit. Please read all details of these listings thoroughly. All sales are FINAL.

Return Address is:

GTM Discount General Stores

2025 Gillespie Way 108

El Cajon, CA 92020

Attention: Online Department

Here are the basic steps for processing your return:

Please refer to your Invoice for return address.

Make a copy of your invoice and include it with the return. Please give us a Return Reason.

We cannot accept C.O.D. deliveries.

Insure package for proper protection.

For your protection, when returning an item, we recommend that you use UPS Ground for your return or USPS with a tracking number.

You can expect a refund within 10 days of our receiving your returned product.

* Please note: If there is extensive damage to an item upon delivery, call a Customer Service representative at 619-596-7486 x111

All Returns will only be credited back to the credit card used in the original transaction. If any questions about returning merchandise please call 619-596-7486 x111

You will be refunded the shipping cost only if the merchandise has arrived broken, incomplete, etc.

If there is an error on our part regarding your order please contact us. Thank You!


Shipping

Q: Shipping Terms & Conditions

All orders placed prior to 11am PST Monday-Friday will be processed same day. Orders placed after 11am PST Monday-Friday will be processed the following day. Orders placed after 11am on Friday and all orders placed Saturday through Sunday will be processed the following Monday. (Excluding Holidays).

Our online department is available Monday thru Friday from 6a.m to 2:30pm and inquiries after this time will be acknowledged next business day.

Q: How will you ship my order?

We ship through UPS & USPS. The charges you view when checking out are only an estimate and may be adjusted when we process your order, as we can often ship your order for a lower amount than originally estimated. If you prefer a specific carrier please select the preferred method upon check out.

If your order has qualified for "FREE SHIPPING" promotion: GTM reserves the right to use the best carrier available at the time of shipment to ensure your package arrives in a safe & timely manner.

Q: Shipping Charges & Handling

Your shipping charges will appear in the box marked "shipping" at checkout for your convenience. Your rate is calculated based on weight and the delivery location. All expedited shipping rates are also calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, you may enter your zip code to estimate the amount of your shipping cost. When your order is ready to ship, it generally takes 5-10 business days for delivery, unless close to a major holiday. Regarding UPS no weekend or holiday delivery is available. Oversized and overweight packages may incur additional charges and service restrictions.

Additional handling charges may be applied to specific items/ orders that are oversize/heavy. Some oversize/heavy items will have the handling noted in the shipping tab on the product details page.

If the cubic size of a package exceeds 5,184 cubic inches or larger dimensional weight may apply to your order. If you have multiple items in your order and dimensional weight applies, this will not be determined until your order has entered processing. If additional handling charges have been determined necessary an e-mail notification will be sent to you regarding these additional charges in shipping calculations.

Note: During a Free Shipping promotion these handling charges may still apply to your order depending on the size/weight of your order.

Note: If 3 Day Select is selected as a shipping method, dimensional weight may apply. This will not be determined until we process your order. E-mail notification will be sent to you regarding any changes in shipping calculations.

***"FREE SHIPPING" does not apply to: Expedited shipping, Canada, Puerto Rico, Hawaii, Alaska or International orders. If you choose to select another method beyond standard shipping, such as: UPS 3 day select, Priority Mail international, your invoice will reflect these charges. E-mail notification will be sent to you regarding any changes in shipping calculations.

Thank You!

Click Here for Online Product Info.

Q: Shipping outside the United States

We ship UPS. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to your purchase. When we have a "Free Shipping" promotion, this will not apply to international orders. We will e-mail you if necessary with an estimate of your shipping charges before completing your order. We do not mark merchandise values below value or mark items as “gifts” – U.S. and International Governments regulations prohibit such behavior.

Q: Shipping to a P.O. Box

If we ship via UPS they require a physical address in the lower 48 states. If we are shipping to you in Canada, Puerto Rico or Hawaii we use the US Postal Service, therefore, a PO Box in this circumstance is fine or a physical address that receives mail. For UPS requirements, please visit their web site at www.ups.com.

Q: Track packages

You will find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS web site.

If your order appears late please keep in mind:

  • Credit card approval must be received prior to processing.
  • Expedited delivery only occurs on business days (Mondays through Fridays, excluding holidays).

Q: When will my Will Call/Store Pick-Up Order be available at the Santee or Lemon Grove location?

Orders placed prior to 10 am Monday- Friday will be processed and available at the specified store usually same business day. Orders placed after 10am on Friday and all orders placed Saturday through Sunday will be processed the following Monday. (Excluding Holidays), and will be available for pick-up the next business day. You will receive a notification via e-mail on your invoice that will specify when it will be available. You may also contact the store of delivery to asure it has arrived.

Santee: 619-449-4953 | Lemon Grove: 619-460-2990

Q: Order Status

You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status. This service is only available to customers who created an account prior to finalizing their order.

Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. 

The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 - 48 hours following authorization of your credit card and verification of your information. An exception would be if you place your order late on Friday or over the weekend. The following business day to process would be Monday. (Excluding Holidays)

If for some reason you do not receive this notification, please view your junk mail folder if your still unable to find this notification, please contact us and we will make sure one is sent to you.


Ordering

Q: Account access problems

Recently we’ve upgraded our website. Please register to enjoy the new GTMStores.com. If you have problems accessing your account please Contact Us and explain the problem in detail.

Click here for online product inquiries

Q: Placing an order

Ordering online with GTMStoresOnline.com is as easy as 1, 2, 3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy. If by chance you experience an item that you cannot "add to cart" more than likely the item is temporarily out of stock.

If there are applicable "coupon codes" please enter them at time of checkout, GTM will not apply these codes to your order.

* NOTE: GTM weekly store coupons are not accepted for online purchases.

* GTM gift cards are not accepted as payment for online orders.

* GTM gift cards are excluded from any discount promotions & coupon codes. GTM reserves the right to adjust online purchases of GTM gift cards; in cases where coupon codes were applied adjustments will be made at time of order completion.

If “Free” shipping is noted in our ad, it applies only if the order is of the required subtotal.

Question regarding Online orders you may also call for assistance. We are available Monday- Friday 6am- 2:30pm. 619-596-7486 ext.111

Q: Canceling my order

After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service Representative. Please note that most orders process quickly and can enter the shipping process within minutes.

Sales tax

GTMStores.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California. All of our items are shipped from El Cajon, California. All items shipped from here are subject to a sales tax rate of 9.00%.

Q: Security

Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Thank You!


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Accept Credit Cards
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